Question 1

How soon must I cancel my appoinment?

Accepted Answer

You must cancel your appointment within 24 hours of your scheduled appointment date and time or a cancellation fee of half the initial cost is payable.

Question 2

Do I need to provide any of the cleaning products/materials or equiptment?

Accepted Answer

All our solutions we use are plant based and allergy safe, All our trained technicians have the equipment necessary to carry out all work to a platinum standard.

Question 3

Do your wash windows?

Accepted Answer

No Unfortunately we do not wash windows, but we can point you in the right direction to a reliable window cleaning company.

Question 4

If I do not cancel my appointment within 24 hours will there be a charge?

Accepted Answer

Yes there will be a fee of half of the total cost for the service(s) scheduled.

Question 5

Are you insured against damage

Accepted Answer

Yes DNR clean are insured against damage resulting from technicians fault.

Question 6

How long are my carpets wet for

Accepted Answer

Your carpets & upholstery will be damp for between 2 - 4 hours after cleaning, dependant upon ambient temperature

Question 7

Do you cater for people with breathing problems ie Asthma / Copd

Accepted Answer

We use variouse machines including a warm water solution machine, that lets of no vapour from chemicals that otherwise a hot steam machine would. We also only use enviromentaly friendly solutions that contain only natural ingrediants.  We find these machines and solutions far more enviromentaly friendly as they also use minamal electricity. making them ideal for clients with breathing problems and conciouse of their electricity usage.

Question 8

How long after can i hoover the carpets

Accepted Answer

We recomend leaving at least 12 hours after the initial clean, but you can be good to hoover after the carpets feel dry to the touch.

Question 9

Do you clean houses.

Accepted Answer

No, But we can point you in the direction of trusted Cleaning companies.

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